Resource: Interview debrief guide

The following questions are provided as useful starting points for facilitating post-moderated research conversation (for example, after an stakeholder or user interview [18F design methods] or a usability test [18F design methods]). We recommend copying the questions to collaborative writing tool and giving the team four minutes per section to respond, and then facilitating a section-wise discussion. GSA Staff, see this 18F only, Google Doc Template (GSA/TTS Access only).

Warm-up (4 minutes)

• What stood out about this interview?
• What are this participant’s goals? What matters to them?
• What are their challenges or unmet needs?
• What stories did this participant tell?

Concept test or demo (4 minutes)

• What goal or task-oriented stories did this participant tell?
• What words did the participant use to describe what they shared?
• What aspects of the participant's task performance went well?
• What aspects of the participant's task performance went poorly?

Retrospective (4 minutes)

• What about this session reminded you of past sessions (if applicable)?
• What went well about this session?
• What went poorly (for example, uncomfortable topics, awkward transitions, etc.)?
• How might the interview guide (or, if applicable wireframe or prototype) be updated before the next session?

Acknowledgements

This guide builds on the Example Debriefing Worksheet from Portigal Consulting.