Service blueprint example

This simple service blueprint is an example of how you might lay out the layers of your service. There are many ways to create a service blueprint and adapt the structure to best represent and capture your context.

This is a table showing an example service blueprint. The top row is the journey of a customer ordering and eating at a fast food restaurant. Each column is a different step in the customer's journey. The remaining rows describe different parts of the service and the support provided at each step in the customer’s journey.